SkinChoice
is dedicated to searching out the most effective treatments
and for embarrassing and painful skin conditions, allowing
people to take back control of their health, in the
most confidential way possible.
Our
mission is to provide effective and safe alternative
treatments for various dermatological conditions, with
a focus on conditions that people may be embarrassed
to talk about. In order to develop the most effective
products we enlisted the assistance of pharmacologists
as well as several board certified Dermatologists who
have reviewed our products for safety and efficacy.
We
provide an excellent database of frequently asked questions
on our
message board. Be sure to visit the board, read
the Q&A section, or post a question yourself!
It's completely confidential.
Skinchoice.com
provides safe, and effective products for people with
personal dermatological conditions. We do
not consider ourselves a "cosmetics" company
nor do we consider ourselves a "pharmaceutical"
company. Most people would describe us as an organization
which is dedicated to the research and development of
highly effective alternative dermatological products,
with the emphasis on research and development.
We
are members of the American
Botanical Council and the NNFA,
which assures you that we are making the finest products
available. Rest assured, we have done our homework,
and our products are the best of their kind.
Did
you know that 60-65% of over-the-counter and 25% of
prescription drugs come straight from plants found in
nature? They do. Did you know that often the plant is
more effective, and safer then the prescription drug?
It's true. So, why is it when we get sick, we take a
pill instead of an herbal based therapy? Why don't drug
companies sell natural products if they are more effective?
The
Healthcare "Industry"
Unfortunately
for western society, healthcare has become a BIG business.
If a drug company discovers that a plant has healing
properties, they cannot patent the plant since it already
occurs in nature. How do they protect themselves and
make huge profits? Big drug companies isolate what they
believe to be the effective compound in the plant and
then patent the process of isolating this compound.
Unfortunately for the consumer, often the "isolation
process" destroys some of the beneficial effects
of the plant. For Example. the leading prescription
medication prescribed by Dermatologists for genital
warts comes directly from the Podophyllum root, which
is also known as the root of the may apple tree.
Why shouldn't you have a choice to treat your skin naturally
and effective?
To
develop the most effective products we asked Universities,
Pharmacologists and Dermatologists:
"WHAT WORKS BEST? WHAT DOES THE RESEARCH SHOW?"
Their
answers, along with years of research and study are
what goes into our products. Our products really work
and you don't have to be embarrassed to order them.
Now you can take control of your personal skin care
at home. SkinChoice provides natural, safe, and effective
treatments for personal dermatological conditions. Although
there are many companies offering "natural ingredients"
in their products, we are the only company that offers
phytomedicinal products which are designed using
real research results*.
BEWARE
OF QUACKS- We can't say who, but there are a number
of companies pushing products that at the very least,
have no supporting evidence to back up their claims
of efficacy. Ask to see the studies they used to back
up their claims.
Please
note that by law, we are not allowed to diagnose diseases
over the Internet or by telephone, no matter how well
you describe your symptoms, so please refrain from asking
us to do so. Any other questions, about our products
or your order, we will be happy to discuss with you.
Please contact us at the following:
By
Electronic Mail
By
Phone
Customer Service
(9 AM - 5 PM EST / Monday - Friday)
1-866-475-4424
Sales
and Product Information (24 Hours / 7 Days) 1-866-475-4424
We
are so confident that you will be satisfied with our
products, we offer a 30 day money back guarantee. If
for any reason you are unsatisfied, you may return the
product to us for a refund of the product's purchase
price (we cannot refund shipping/handling charges if
any apply). Although over 98% of our customers are satisfied
with our products and service and we are striving to
make this rate of satisfaction 100%, we realize that
occasionally some people will not be satisfied. We want
you to be happy with our products and services and recommend
us to your friends. We will do anything we can to make
you, our valued customer, satisfied, by either issuing
a refund or replacing the item free of charge, whichever
you choose. Please note: We cannot replace or exchange
a product AND issue a refund, it's "either or",
not both. Note:
A $5.00 dollar handling charge will be applied against
the credit of the product's purchase price for each
product returned.
Instructions for returning
a product:
-
In order to receive
a refund, the product must be returned to SkinChoice.com
-
Product should be
returned in original box, however if original box
is unavailable, product may be placed in a box or
padded envelope. Products made of glass should be
repackaged with care to insure against breakage.
For our employees' safety, any box that contains
broken glass will be discarded and a refund will
not be processed (we cannot instruct our employees
to pull out broken glass pieces from boxes for obvious
reasons).
-
In the box please
insert the return form with all required information
filled out and signed. Click
here to print out the return form the MUST be
included in the box.
-
Mail the product to:
|
Returns Department
|
| SkinChoice.com |
| 201 Spring Garden
Street |
| Third Floor |
| Philadelphia,
PA |
| 19123 |
We suggest that you
mail it to us return receipt requested and insured,
however we will accept any type of delivery service
such as Federal Express or UPS etc.
-
Although returns are
processed immediately as received, sometimes it
takes a while for your credit card company or bank
to credit your account. Please allow 2-4 weeks for
the credit to show up on your next statement.
Instructions for exchanging
a product:
Please e-mail customer
service at customerservice@SkinChoice.com
and include your name, order number (your
order number starts with three or four 0's i.e. 00001234
or 00012345) and product you wish to exchange or replace.
Or, simply call toll free
1-866-475-4424 and ask to speak to the customer service
department, they will be glad to assist you (exchanges
only).
Please note: all exchanges
are shipped UPS ground, please allow 1-7 days for delivery.
Exchanges for orders outside of the continental United
States may incur additional shipping/handling charges.
|
Products
are shipped